1. (a) An applicant is not eligible for a refund of the hourly testing fee if the applicant:

   1. (1) fails to appear for a scheduled section of the UCPAE;
   2. (2) arrives more than 30 minutes after the scheduled start time for taking the section of the UCPAE and is refused admission to the exam; or
   3. (3) changes or cancels a section of the UCPAE after the applicable Test Cancellation/Change Deadline.

2. (b) An applicant may be charged a reasonable fee for a rescheduled exam or cancellation.

   1. (1) An applicant who requests a change in scheduling or cancellation 30 or more days prior to the original day of testing will not be charged an additional fee.
   2. (2) An applicant who requests a change in scheduling or cancellation 29 to six days prior to the original day of testing will be charged an additional fee set by the test vendor. The applicant must make direct contact by noon of the fifth business day before the day of the exam with personnel at the call center or at a local testing center. Leaving a message on a recorder or a voice mail is not sufficient to confirm a change or cancellation.
   3. (3) An applicant who requests a change in scheduling or cancellation less than six days prior to the original day of testing will be charged an additional fee equal to the amount of the full test fee.

Source Note:The provisions of this §511.107 adopted to be effective February 4, 2004, 29 TexReg 968; amended to be effective February 17, 2008, 33 TexReg 1105; amended to be effective August 8, 2012, 37 TexReg 5776.