Complaints may be filed with the agency in writing or by submitting a completed complaint form. A complaint form shall be maintained at the agency's office for use at the request of any complainant. The complaint form shall request information necessary for the proper processing of the complaint by the agency, including, but not limited to:

1. (1) complainant's name, address, and phone number;
2. (2) name, address and phone number of subject of complaint, if known;
3. (3) date of incident;
4. (4) description of drug(s) involved, if any; and
5. (5) description of incident giving rise to complaint.

Source Note:The provisions of this §281.21 adopted to be effective December 30, 1998, 23 TexReg 13073.