(a) Any person may file a complaint with the commission concerning any licensee's violation of Texas Occupations Code, Chapter 651, the rules promulgated by the commission, Texas Health and Safety Code, Chapters 193, 361, and 711 - 716, or Texas Finance Code, Chapter 154. Staff will furnish a form that a person may use for the purpose of filing a complaint in writing. The form will include space for the following information:
- (1) the name and business address of the person or establishment complained of;
- (2) the time and place where acts occurred;
- (3) the nature of the acts set out in sufficient detail to enable the commission to investigate the complaint and the person or entity complained of to identify the incident and prepare a defense;
- (4) the names, addresses, and telephone numbers of any persons who witnessed the acts; and
- (5) any pertinent contracts, photographs, letters, advertisements or other documents.
- (b) The executive director shall supervise all investigations by the commission, including the investigation of any circumstances involved with the renewal of any license provided for in Texas Occupations Code, Chapter 651.
- (c) A person may file a complaint without using the commission's form.
Source Note:The provisions of this §201.3 adopted to be effective March 5, 2003, 28 TexReg 1885; amended to be effective September 6, 2005, 30 TexReg 5364.