1. (a) The career counseling service is to maintain records of each written complaint, such records shall note:

   1. (1) date and time written complaint received;
   2. (2) date, time, and method of response (within 48 clock hours);
   3. (3) written documentation of complaint and resolution facts;
   4. (4) date complaint resolved or date client selects arbitration;
   5. (5) arbitrator's determinations and recommended settlement; and
   6. (6) date resolved.
2. (b) The career counseling service is responsible for payment of the arbitrator's service fee.

Source Note:The provisions of this §62.71 adopted to be effective November 1, 1994, 19 TexReg 6763.