1. (a) The department shall list, with its business telephone number, a toll-free telephone number established to accept complaints relating to a health profession regulated by the department.

2. (b) A license holder shall notify each client of the name, mailing address, email address, telephone number, and website of the department for the purpose of directing complaints to the department. A license holder shall display this notification:

   1. (1) on a sign prominently displayed in the primary location of practice of each license holder, if any; and
   2. (2) on written documents including a written contract, a bill for service, or information brochure provided by the license holder to a client or third party.
3. (c) A license holder shall display the license certificate as issued by the department in the primary location of practice, if any.
4. (d) A license holder shall not make any alteration on official documents issued by the department.
5. (e) All information and materials subpoenaed or compiled by the department in connection with a complaint and investigation under this chapter are confidential in accordance with §506.202 of the Act.
6. (f) The department may disclose a complaint or investigation and all information and materials compiled by the department in connection with the complaint or investigation to a person's certifying entity in accordance with §506.202 of the Act.
7. (g) For purposes of this chapter, a health profession is a profession for which the enabling statute is located in Title 3, Occupations Code, or that is determined to be a health profession under other law.

Source Note:The provisions of this §121.95 adopted to be effective May 1, 2018, 43 TexReg 2570.