16 Tex. Admin. Code § 112.92 – Consumer Information and Client Records

(a) A licensee shall inform each client of the name, address, email address, and telephone number of the department for the purpose of filing a complaint or reporting violations of the Act or this chapter on:
1. (1) each written contract for services; and
2. (2) a sign prominently displayed in the primary place of business.
(b) A licensee or a hearing instrument fitting and dispensing practice shall provide to a client, who provides a signed, written request, a copy of the client's records that pertain to the testing for, and fitting and dispensing of, hearing instruments.

Source Note:The provisions of this §112.92 adopted to be effective October 1, 2016, 41 TexReg 4458; amended to be effective May 1, 2018, 43 TexReg 2564.