16 Tex. Admin. Code § 24.151
The commission's rules relating to service and response to requests for service will apply to utilities operating within the corporate limits of a municipality unless the municipality adopts its own rules. These rules include Subchapters E and F of this chapter (relating to Customer Service and Protection and Quality of Service).
Source Note:The provisions of this §24.151 adopted to be effective September 1, 2014, 39 TexReg 5903.