Each gas company shall have written procedures which shall include at a minimum the following provisions:

1. (1) a procedure or method for receiving leak complaints or reports, or both, on a 24-hour, seven day per week basis;
2. (2) a requirement to make and maintain a written record of all calls received and actions taken;
3. (3) a requirement that supervisory personnel review calls received and actions taken to insure no hazardous conditions exist at the close of the work day;
4. (4) standards for training and equipping personnel used in the investigation of leak complaints or reports, or both;
5. (5) procedures for locating the source of a leak and determining the degree of hazard involved;
6. (6) a chain of command for service personnel to follow if assistance is required in determining the degree of hazard;
7. (7) instructions to be issued by service personnel to customers or the public or both, as necessary, after a leak is located and the degree of hazard determined.

Source Note:The provisions of this §8.205 adopted to be effective November 24, 2004, 29 TexReg 10733.