(a) Service to eligible borrowers will not be permanently cancelled, although suspensions may be applied repeatedly. An account will be closed only under the following circumstances:
- (1) a borrower ceases to meet eligibility requirements;
- (2) a borrower requests that service be terminated; or,
- (3) a borrower ceases to be an active user.
- (b) A borrower's application and account information will remain on file for five years after the account has been closed, and the account may be reactivated at any time within the five years. After five years, the application and account information will be disposed of in accordance with the applicable records retention schedule.
Source Note:The provisions of this §9.16 adopted to be effective November 16, 2008, 33 TexReg 9079.