1. (a) Suspension of service may come about under one of three conditions:

   1. (1) a borrower requests suspension of service because of illness, temporary relocation, or other personal reasons;
   2. (2) service is automatically suspended when a borrower has not been active for a year;

   3. (3) service is suspended by Texas State Library staff for cause. "For cause" may include the following:

      1. (A) misuse of service, as defined in §9.11 of this chapter (relating to Misuse of Service);
      2. (B) Texas State Library staff detect a problem with the account and need further information from the borrower;
      3. (C) staff of the National Library Service request suspension of the account.

2. (b) In the event of suspension under subsection (a)(3)(B) and (C) of this section, Texas State Library staff will take the following actions:

   1. (1) attempt to contact the borrower and resolve the situation so that service may be restored;
   2. (2) determine an appropriate period of suspension, if situation warrants an extended suspension.
3. (c) Suspension for cause generally will not exceed six months. In some instances, a longer suspension may be imposed after consultation with staff of the National Library Service. In the case of minor problems with the account, such as outdated or incorrect contact information, suspension is in effect until the problem is corrected or resolved.
4. (d) Any suspension may be extended if the cause has not been resolved as of the end of the previous suspension.
5. (e) Suspension of service may be limited only to the portion of service being misused. For example, if the misuse relates to Braille books, then Braille service would be suspended, but circulation of other formats would continue. The scope of the suspension will be determined by the extent of the cause and at the discretion of the Texas State Library staff.

Source Note:The provisions of this §9.14 adopted to be effective November 16, 2008, 33 TexReg 9079.