- (a) For the purpose of improving services to the public and resolving complaints about services of the Texas State Library, state publications of the library as defined in §3.1 of this title (relating to State Publications Depository Program) shall include a notice that complaints may be made to the director and librarian with the director's mailing address and telephone number. Such notice shall also be posted in all public service areas and public access computer systems.
- (b) Complaints regarding grants and the administration of grants will be processed in accordance with the procedures outlined in §2.55 of this title (relating to Protest Procedure). Complaints regarding county librarians certified by the commission will be processed in accordance with procedures to be included in Chapter 5 of this title (relating to County Librarian Certification).
Source Note:The provisions of this §2.53 adopted to be effective July 17, 1997, 22 TexReg 6431; amended to be effective September 7, 1998, 23 TexReg 9037; amended to be effective May 12, 2004, 29 TexReg 4463.