1. (a) A recipient who has a comment or complaint about the quality of services funded under a contract may submit such comment or complaint in writing to the department's Program Compliance Division.
2. (b) The Program Compliance Division shall either refer the comment or complaint to the contractor which is the subject of the comment or complaint for investigation or conduct its own investigation.
3. (c) If the commentor complaint is referred to the contractor, it shall complete its investigation and submit its findings, in writing, to the Program Compliance Division within seven working days after the date the contractor received the comment or complaint, or notify the Program Compliance Division, within such period, of the date the investigation can be completed.
4. (d) The Program Compliance Division shall notify the complainant of the findings of the investigation before the 15th working day after the date the comment or complaint was received by the Program Compliance Division, or the Program Compliance Division shall notify the complainant, within such period, of the date the investigation can be completed.
5. (e) The department shall consider the history of complaints regarding a contractor in determining whether to enter into a new Texas Community Development Program contract with the contractor.

Source Note:The provisions of this §178.2 adopted to be effective August 12, 1988, 13 TexReg 3749.