1. (a) The Department may continue to develop interagency collaborations with other low-income program offices and energy providers to perform outreach to targeted groups.

2. (b) Subrecipient shall conduct outreach activities. Outreach activities may include:

   1. (1) Providing information through home visits, site visits, group meetings, or by telephone for disabled low-income persons;
   2. (2) Distributing posters/flyers and other informational materials via websites and social media and at local and county social service agencies, offices of aging, Social Security offices, etc.;
   3. (3) Providing information on the program and eligibility criteria in articles in local newspapers or broadcast media announcements;
   4. (4) Coordinating with other low-income services to provide CEAP information in conjunction with other programs;
   5. (5) Providing information on one-to-one basis for applicants in need of translation or interpretation assistance;
   6. (6) Providing CEAP applications, forms, and energy education materials in English and Spanish (and other appropriate language(s));
   7. (7) Working with energy vendors in identifying potential applicants;
   8. (8) Assisting applicants to gather needed documentation; and
   9. (9) Mailing information and applications.
3. (c) Subrecipient shall handle Reasonable Accommodation requests, in accordance with §1.204 of this title (relating to Reasonable Accommodations).
4. (d) Subrecipient shall coordinate with other social service agencies through cooperative agreements to provide services to customer Households. Cooperative agreements must clarify procedures, roles, and responsibilities of all involved entities.
5. (e) Subrecipient shall coordinate with other energy related programs. Specifically, Subrecipient shall make documented referrals to the local WAP Subrecipient.
6. (f) Subrecipient shall coordinate with local energy vendors to arrange for arrearage reduction, reasonably reduced payment schedules, or cost reductions.

Source Note:The provisions of this §6.313 adopted to be effective January 1, 2025, 49 TexReg 10509.