1. (a) A recipient who has a comment or complaint about the quality of services funded by a block grant administered by the department may submit such comment or complaint in writing to the director of administration and community affairs of the department.
2. (b) The director of administration and community affairs shall transmit a copy of the comment or complaint to the entity which is the subject of the comment or complaints within two calendar days for comments or complaints arising under the Texas Community Development Program or within five calendar days for all other block grant programs after the date the comment or complaint was received by the director of administration and community affairs.
3. (c) The entity shall complete its investigation of the comment or complaint and submit its findings in writing to the director of administration and community affairs within seven business days for Texas Community Development Program comments or complaints or 20 calendar days for all other entities after the date the entity received the comment or complaint or notify the director of administration and community affairs within such period, of the date the investigation can be completed.
4. (d) The executive director of the department or his designee shall notify the complainant of the department's and the entity's findings before the 15th business day for the Texas Community Development Program comments or complaints or the 31st calendar day for all other comments or complaints after the date the comment or complaint was received by the director of administration and community affairs or the executive director or his designee shall notify the complainant, within such period, of the date the investigation can be completed.
5. (e) The executive director of the department or his designee shall notify the complainant of the status of the complaint at least quarterly and until the final disposition of the complaint unless the notice would jeopardize an undercover investigation.
6. (f) The department shall consider the history of complaints regarding an entity in determining whether to renew a contract for the use of block grants funds by the entity.

Source Note:The provisions of this §1.13 adopted to be effective October 22, 1984, 9 TexReg 5160; amended to be effective January 10, 1992, 17 TexReg 43; amended to be effective October 7, 1992, 17 TexReg 6600; amended to be effective April 4, 1994, 19 TexReg 1996; amended to be effective November 25, 1996, 21 TexReg 11103.