1 Tex. Admin. Code § 372.1716
How are transaction disputes resolved?
Effective Mar 17, 200429 TexReg 2661Source Note: The provisions of this §372.1716 adopted to be effective March 17, 2004, 29 TexReg 2661; transferred effective April 1, 2004, as published in the Texas Register July 2, 2004, 29 TexReg 6359.Texas Secretary of State
(a) The retailer management EBT contractor:
- (1) investigates and resolves disputes; and
- (2) requests information from the initiator and responder as needed.
- (b) Funds are transferred to the retailer or third-party processor only.
- (c) A chargeback transaction may be used to resolve a disputed EBT program transaction.
(d) A chargeback may be issued against the:
- (1) retailer management EBT contractor;
- (2) retailer; or
- (3) third-party processor's settlement account.
- (e) Client or household-related disputes are resolved as required by §3.1529 of this chapter (relating to Who answers questions about EBT cash and food balances for TANF and food stamp households?).
Source Note:The provisions of this §372.1716 adopted to be effective March 17, 2004, 29 TexReg 2661; transferred effective April 1, 2004, as published in the Texas Register July 2, 2004, 29 TexReg 6359.