1. (a) The retailer management EBT contractor:

   1. (1) investigates and resolves transaction disputes between a retailer and third-party processor; and
   2. (2) requests information from the initiator and responder as needed.

2. (b) The retailer management EBT contractor responds in writing:

   1. (1) within 10 banking business days after initiation, if the dispute is over system errors; and
   2. (2) within 15 calendar days after initiation for all other disputes.
3. (c) Funds are transferred to the retailer or third-party processor only.

4. (d) A chargeback transaction may be used to resolve a disputed EBT program transaction. A chargeback may be issued against the:

   1. (1) retailer management EBT contractor;
   2. (2) retailer; or
   3. (3) third-party processor's settlement account.

Source Note:The provisions of this §372.1714 adopted to be effective September 1, 2009, 34 TexReg 5361.