1. (a) Consumers and recipients of the department's services and persons contracting with the department shall be provided notice of the name, mailing address and telephone number of an identified employee of the department for the purpose of directing complaints to the department. Notice to such consumers, service recipients or persons contracting with the department shall be provided via the world wide web at the following location: www.dir.state.tx.us/compact.htm. In addition, notice to such consumers, service recipients or persons contracting with the department shall be provided by one or more of the following methods and shall be effective if provided by any of the following methods:

   1. (1) By written notice placed on, attached, or enclosed with each invoice, billing statement, contract or agreement between the department and consumers, service recipients or persons contracting with the department.
   2. (2) By posting written notice at locations on the department's premises accessible to the department's consumers, service recipients and persons contracting with the department.
   3. (3) By written notice from the executive director of the department to the director of all state agencies or local governments that are consumers, service recipients or persons contracting with the department.
2. (b) The executive director is hereby directed to maintain protest procedures for resolving vendor protests relating to purchasing issues. The procedures must be consistent with applicable state law and with the rules of the Texas Building and Procurement Commission relating to vendor protests, and must include standards for maintaining documentation about the purchasing process to be used in the event of a protest. The procedures are published on the world wide web at the following location: www.dir.state.tx.us/vendorprotest.htm.
3. (c) The department adopts by reference the rules of the Office of the Attorney General relating to the negotiation and mediation of certain contract disputes, as such rules may be amended from time to time. Such rules are codified in Title 1, Part 3, Texas Administrative Code, Chapter 68 and are located at the Office of the Secretary of State's website: www.sos.state.tx.us/tac/index.html.
4. (d) The department adopts by reference the rule of the Texas Building and Procurement Commission relating to Bid Submission, Opening and Tabulation, as such rule may be amended from time to time. The Commission rule is codified in Title 1, Part 5, Texas Administrative Code, Chapter 113 and is located at the Office of the Secretary of State's website: www.sos.state.tx.us/tac/index.html.

Source Note:The provisions of this §201.2 adopted to be effective February 16, 1998, 23 TexReg 1301.; amended to be effective July 7, 1999, 24 TexReg 4997; amended to be effective April 17, 2002, 27 TexReg 3059; amended to be effective September 22, 2003, 28 TexReg 8132.