Text of section effective on September 01, 2021

1. (a) The commission shall prepare information of public interest describing the functions of the commission and describing the commission's procedures by which complaints are filed with and resolved by the commission. The commission shall make the information available to the general public and appropriate state agencies.

2. (b) The department shall maintain a file on each written complaint filed with the department that the department has the authority to resolve. The file must include:

   1. (1) the name of the person who filed the complaint;
   2. (2) the date the complaint is received by the department;
   3. (3) the subject matter of the complaint;
   4. (4) the name of each person contacted in relation to the complaint;
   5. (5) a summary of the results of the review or investigation of the complaint; and
   6. (6) an explanation of the reason the file was closed, if the department closed the file without taking action other than to investigate the complaint.
3. (c) The department shall provide to the person filing the complaint and to each person who is a subject of the complaint a copy of the department's policies and procedures relating to complaint investigation and resolution.
4. (d) The department, at least quarterly until final disposition of the complaint, shall notify the person filing the complaint and each person who is a subject of the complaint of the status of the investigation unless the notice would jeopardize an undercover investigation.
5. (e) The commission may adopt rules to define the types of complaints to which this section applies.

Added by Acts 1985, 69th Leg., ch. 267, art. 1, Sec. 11, eff. Sept. 1, 1985.

Amended by Acts 1997, 75th Leg., ch. 1256, Sec. 130, eff. Sept. 1, 1997;

Acts 2001, 77th Leg., ch. 968, Sec. 14, eff. Sept. 1, 2001.

Acts 2021, 87th Leg., R.S., Ch. 182 (S.B. 700), Sec. 14, eff. September 1, 2021.