1. (a) The board shall adopt policies and procedures concerning the investigation of a complaint filed with the board. The policies and procedures must:

   1. (1) determine the seriousness of the complaint;
   2. (2) ensure that a complaint is not closed without appropriate consideration;
   3. (3) ensure that a letter is sent to the person who filed the complaint explaining the action taken on the complaint;
   4. (4) ensure that the person who filed the complaint has an opportunity to explain the allegations made in the complaint; and
   5. (5) prescribe guidelines concerning the types of complaints that require the use of a private investigator and the procedures for the board to obtain the services of a private investigator.

2. (b) The board shall:

   1. (1) dispose of a complaint in a timely manner; and
   2. (2) establish a schedule for conducting each phase of the investigation or disposition that is under the control of the board.

Acts 1999, 76th Leg., ch. 388, Sec. 1, eff. Sept. 1, 1999.