The Commission delegates to the Bureau of Consumer Services (BCS) the primary authority to resolve customer, applicant or occupant complaints arising under this chapter. The BCS, through its Director and with the concurrence of the Commission, will establish appropriate internal procedures to implement the provisions of this chapter.

1. (1) Absent good cause, the BCS will handle only Chapter 56 informal complaints in which the customer first attempted to resolve the matter with the public utility.
2. (2) Only after the customer and the public utility have failed to resolve the dispute will BCS initiate an investigation.

Authority

The provisions of this § 56.441 amended under the Public Utility Code, 66 Pa.C.S. § § 501, 1301, 1401—1419, 1501 and 1509.

Source

The provisions of this § 56.441 amended May 31, 2019, effective June 1, 2019, 49 Pa.B. 2815. Immediately preceding text appears at serial pages (359069) to (359070).

Cross References

This section cited in 52 Pa. Code § 56.340 (relating to winter termination procedures).