1. StartFragment (1) Electric utilities must provide information to residential customers of disconnection protections and of reconnection request and waiver options. The notice must be included in a monthly bill insert or in other materials distributed to all residential customers. At a minimum, such notice must be provided in May and October of each year. EndFragment
2. StartFragment (2) Natural gas utilities must provide notice to residential customers of disconnection protections and of reconnection request and waiver options. The notice must be included in a monthly bill insert or in other materials distributed to all residential customers. At a minimum, such notice must be provided in October of each year.EndFragment

3. StartFragment StartFragment (3) Energy utilities must:

   1. (a) Notify partnering community action agencies of available residential customer protections for qualifying customers and provide digital or paper reference materials to assist with outreach efforts. Such notice must be provided at least once annually.
   2. (b) Include accessible, up-to-date information on their websites regarding the availability and terms of disconnection protections and other related programs.
   3. (c) Train its customer service representatives on all existing disconnection protections.

Statutory/Other Authority

ORS 183, ORS 756.040, ORS 756.060 & ORS 757.035

Statutes/Other Implemented

ORS 757.035, ORS 757.230 & ORS 757.695

History

PUC 4-2025, adopt filed 12/30/2025, effective 12/30/2025