The designated ombudsman volunteer observes the requirements of the Program. The ombudsman volunteer:

1. (1) completes and signs the following forms:
2. (A) Ombudsman Volunteer Application;
3. (B) Conflict of Interest Statement and Ethical Guidelines; and
4. (C) Request for Background Check;
5. (2) completes the 36-hour ombudsman volunteer training program to be designated by Program staff;
6. (3) accepts supervision by the ombudsman supervisor;
7. (4) respects privacy and confidentiality.
8. (A) The volunteer does not disclose information regarding any complainants or participant's name, condition, or situation, except to the ombudsman supervisor or Office staff, without the written permission of the complainant, participant, or legal representative.
9. (B) Supervisory approval is secured before any information is released;
10. (5) visits weekly with residents in the assigned facility;
11. (6) attends monthly ombudsman volunteer meetings for continuing education, program updates, and group supervision;
12. (7) submits monthly reports to the ombudsman supervisor;
13. (8) wears the badge issued by the designated entity ombudsman supervisor when visiting the facility or attending functions as an ombudsman volunteer;
14. (9) is available to the facility residents, hears their concerns, and assists them with, and follows-up on problem-solving;
15. (10) meets with the facility administrator to establish and maintain a cooperative working relationship;
16. (11) is familiar with facility policies and procedures established for its operation;
17. (12) is designated as an ombudsman volunteer, limited to the facility named in the designation letter, unless authorized in advance by the Ombudsman;
18. (13) is clear in understanding the ombudsman volunteer role on behalf of the residents; and
19. (14) does not perform direct care services, such as lifting, feeding, or transporting residents or any fiduciary actions.

<div>Transferred from 340:105-11-248 by SB 1709 (2024), eff 11-1-24</div>

Amended at 42 Ok Reg, Number 20, effective 7-11-25

Amended at 43 Ok Reg, Number 18, effective 6-11-26