Okla. Admin. Code § 75:55-5-5 – Office staff and volunteer training

(a) Paid ombudsman staff training curriculum. New ombudsman staff training includes 90 hours of introductory education in:
(1) the Program;
(2) Program policies and procedures;
(3) the complaint investigation and response system;
(4) the long-term care regulatory system;
(5) residents' rights;
(6) characteristics of long-term care facilities and residents;
(7) aging processes;
(8) communication skills;
(9) legal and ethical issues;
(10) a visitation practicum;
(11) mediation or negotiation skills;
(12) community resources or services;
(13) volunteer management;
(14) reporting and record keeping;
(15) adult abuse, neglect, and exploitation investigations; and
(16) testing to determine an understanding of the curriculum.
(b) Volunteer ombudsman training curriculum. Ombudsman volunteer training includes 36 hours of introductory education in:
(1) the Program;
(2) the ombudsman volunteer role, including activities and responsibilities;
(3) problem-solving and complaint investigation;
(4) aging processes;
(5) characteristics of long-term care facilities and residents;
(6) communication and interviewing skills;
(7) Oklahoma's Nursing Home Care Act, Residential Care Act, or Assisted Living Act, as appropriate;
(8) residents' rights in long-term care facilities;
(9) long-term care regulation;
(10) confidentiality;
(11) reporting and record keeping; and
(12) a visitation practicum.

<div><span style="font-family: Arial; font-size: 12pt;">Transferred from 340:105-11-255 by SB 1709 (2024), eff 11-1-24</span></div>

Amended at 42 Ok Reg, Number 20, effective 7-11-25

Amended at 43 Ok Reg, Number 18, effective 6-11-26