1. (a) Definition. Under the program supervision of the Office and the general direction of the director of an Area Agency on Aging, the ombudsman supervisor I provides leadership in development, coordination, and implementation of the Program and receives, investigates, and resolves complaints made by or on behalf of residents of long-term care facilities.
2. (b) Examples of duties. Examples of duties include:
3. (1) recruiting, screening, training, and supervising ombudsman volunteers using guidelines provided by state ombudsman staff;
4. (2) publicizing the services of the Program and issues affecting older residents of long-term care facilities through media releases, public speaking, and other means;
5. (3) coordinating with state ombudsman staff in complaint investigation and resolution, identification of priority issues, and certification of new ombudsman volunteers;
6. (4) maintaining confidentiality of files and other information pertaining to complaints and complainants;
7. (5) keeping the director of the designated area ombudsman entity informed of the current situation and needs at the local level, recommending plans for meeting needs, and advising the director of resources required for their implementation;
8. (6) being available to residents of long-term care facilities in the planning and service areas (PSAs), visiting each facility regularly, and working cooperatively with administrators and staff; and
9. (7) serving as a consultant to community organizations and agencies on issues and needs affecting older long-term care facility residents, techniques of working with these older people, and the solution of special problems.
10. (c) Salary range. The comparable job family descriptor for this position is Adult Protective Services Specialist, #H26A under the Office of Management and Enterprise Service's Human Capital Management Job Catalog. A person in this position may not be hired at a salary more than the midpoint, nor paid more than the maximum of the approved salary range specified for Pay Band I under the Office of Management and Enterprise Service's Human Capital Management state employee pay structure. For the purpose of determining annual salary longevity pay is not considered.

<div><span style="font-family: Arial; font-size: 12pt;">Transferred from 340:105-11-249 by SB 1709 (2024), eff 11-1-24</span></div>

Amended at 42 Ok Reg, Number 20, effective 7-11-25