1. (a) Volunteers. When a conflict of interest is identified before designation, the volunteer is not certified in any facility in which the conflict of interest could be expected to affect performance. When a conflict of interest or potential conflict of interest involving a certified volunteer is identified, the ombudsman supervisor promptly notifies the Office to recommend withdrawal of designation, reassignment of the volunteer, or other appropriate action.
2. (b) Paid ombudsman representatives. No applicant for a paid ombudsman position, at any level of the program, is selected to fill that position when a conflict of interest is identified during any stage of the application or hiring process. When a conflict of interest or potential conflict of interest is identified involving a designated representative, action must be taken to remedy the conflict within 30-calendar days. Remedies may range from elimination of the conflict to withdrawal of the individual's designation.
3. (c) Directors of sponsoring agencies and designated entities. When a conflict of interest or potential conflict of interest is identified action must be taken to remedy the conflict of interest within 30-calendar days. Remedies may include:
4. (1) removal or resolution of the conflict of interest;
5. (2) withdrawal of the agency's designation as an area ombudsman entity; or
6. (3) other reasonable action.

<div><span style="font-family: Arial; font-size: 12pt;">Transferred from 340:105-11-236 by SB 1709 (2024), eff 11-1-24</span></div>

Amended at 42 Ok Reg, Number 20, effective 7-11-25

Amended at 43 Ok Reg, Number 18, effective 6-11-26