Long-term care residents or legal representatives of residents who lack capacity to provide informed consent may ask the Ombudsman to review and reconsider complaint findings of designated representatives by submitting a request in writing or verbally to the Ombudsman or deputy ombudsman within 30-calendar days of the completion of an investigation. The Ombudsman or deputy ombudsman must:

1. (1) Complete a record review within 30 calendar days of the formal request;
2. (2) Determine if the representative followed complaint processes;
3. (3) Place a notation in the case record of his or her findings, initiate any needed action for resolution, and complete any warranted changes to the case documentation; and
4. (4) Provide a copy of the findings to the resident or the resident's legal representative.

<div><span style="font-family: Arial; font-size: 12pt;">Transferred from 340:105-11-233.1 by SB 1709 (2024), eff 11-1-24</span></div>

Amended at 42 Ok Reg, Number 20, effective 7-11-25

Amended at 43 Ok Reg, Number 18, effective 6-11-26