N.Y. Comp. Codes R. & Regs. tit. 3, § 76.12
(2) Intermediate small banking institutions. The department evaluates the record of a small banking institution that is, or that was during the prior calendar year, an intermediate small banking institution, of helping to meet the credit needs of its assessment area(s) pursuant to the criteria set forth in subdivisions (b) and (c) of this section.
(b) Lending test.
A small banking institution's lending performance is evaluated pursuant to the following criteria:
(5) the banking institution's record of taking action, if warranted, in response to written complaints about its performance in helping to meet credit needs in its assessment area(s).
(c) Community development test.
An intermediate small banking institution's community development performance also is evaluated pursuant to the following criteria:
(a) Performance criteria.