1. When residents call and file complaints and/or file a complaint online with the authority, the authority shall assign the complaint a ticket number. The authority shall then make available this complaint and corresponding ticket number on their website and over the phone in a public database which is searchable by ticket number. Each searchable ticket number shall provide the following information:

1. (a) explanation of the complaint;
2. (b) current status of the ticket;
3. (c) whether or not the ticket is still open or closed;
4. (d) any and all action taken on the complaint;
5. (e) any and all action taken towards solving the complaint;
6. (f) next steps to be taken, if known; and
7. (g) any additional information the authority chooses to provide aside from the mandatory information required under this section.