Unless otherwise specified, an ILEC shall provide data both by wire center listed alphabetically by name, and on a statewide average basis. An ILEC shall submit all reports to the commission in printed and electronic spreadsheet format. An ILEC shall file separate reports for nondesigned and designed services for the categories specified in subsections A through F. An ILEC shall file reports quarterly, except for held order reports, which shall be filed monthly, but shall compile data on a monthly basis. Reports shall be filed with the commission within thirty (30) days of the period covered by the report.

1. A. Trouble reports. An ILEC shall maintain an accurate and complete record of all trouble reports, categorized as out-of-service trouble reports or all other trouble reports, and shall note the wire center associated with each trouble report. Trouble reports received after 4:00 p.m. Monday through Friday shall be deemed received at 8:00 a.m. the following business day. Each ILEC shall report the number of trouble reports in each category received at each wire center and the number of access lines in service at each wire center.
2. B. Trouble report rate. An ILEC shall report the trouble report rate for out-of-service and all other trouble reports for each wire center (number of trouble reports per hundred access lines per wire center) and, where applicable, the reason a wire center exceeded the trouble report rate.
3. C. Trouble reports cleared. An ILEC shall report the percentage of out-of-service and all other trouble reports cleared by each wire center within twenty-four (24) hours, and the average repair interval for out-of-service trouble reports.
4. D. Repeat trouble report rate. An ILEC shall report the repeat trouble report rate for out-of-service and all other trouble reports for each wire center (number of repeat trouble reports per hundred access lines per wire center) and, where applicable, the reason a wire center exceeded the applicable repeat trouble report rate.
5. E. Installation of primary local exchange lines within established time frames. An ILEC shall calculate and report by wire center the percentage of orders for primary local exchange lines installed within the time frames established in 17.11.22.12 NMAC, excluding installations not completed due to circumstances beyond the reasonable control of the ILEC or for which a waiver or variance has been granted.
6. F. Average repair interval. An ILEC shall report, by wire center, the average interval for repairing service.

7. G. Held orders.

   (1) Non-designed services. An ILEC shall report, by wire center and on a statewide average basis, the number of held orders for non-designed services in each of the following categories, and shall, upon request of the commission, provide an explanation for the level of held orders in any particular category. For primary local exchange lines, an ILEC shall also report the number of held orders as a percentage of the total switched access lines in service each month:

   (a) total;

   (b) business customers;

   (c) residence customers;

   (d) primary local exchange lines;

   (e) additional lines;

   (f) orders held for 15-30 days;

   (g) orders held 31-90 days;

   (h) orders held 91-180 days;

   (i) orders held over 180 days;

   (j) orders for which waiver petitions are pending or have been granted; and

   (k) orders cancelled by the customer.

   (2) Designed services. An ILEC shall report the number of held orders for designed services in each of the following categories and shall, upon request of the commission, provide an explanation for the level of held orders in any particular category:

   (a) wire center;

   (b) orders held for 15-30 days;

   (c) orders held for 31-90 days;

   (d) orders held for 91-180 days;

   (e) orders held for over 180 days;

   (f) orders for which waiver petitions are pending or have been granted; and

   (g) orders cancelled by the customer.

8. H. Business office and repair office answer time. An ILEC shall report separately for its business office and its repair office the percentage of calls answered within the time frames specified in 17.11.22.20 NMAC.

9. I. Carrier profile. No later than March 1 of each year, ILECs shall also report the following information to the commission, based on its operations as of December 31 of the previous year:

   (1) total number of switched access lines in service;

   (2) total number of residence switched access lines in service;

   (3) total number of business switched access lines in service; and

   (4) total number of orders received.

[17.11.22.8 NMAC - Rp, 17.11.22.8 NMAC, 2-1-06]