Collections
New Mexico Administrative Code
Title 17
Chapter 11
Part 22
Quality of Service
State of New Mexico
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1
Issuing Agency
2
Scope
3
Statutory Authority
4
Duration
5
Effective Date
6
Objective
7
Definitions
8
Reporting Requirements for Ilecs
9
Outages
10
Provision of Service During Maintenance or Emergencies
11
Access to and Audit of Data
12
Installation of Basic Local Exchange Service
13
Alternative Service
14
Installation of Designed Services
15
Out-of-service Credits for Designed Services
16
Directory Assistance and Intercept
17
Network Call Completion Requirements for Direct Dialed Calls
18
Network Call Completion Requirements for Operator Assisted Calls
19
Quality of Service Standards for Non-designed Services
20
Timely Response by Customer Service Representatives
21
Aggregate Customer Credits
22
Calculation of Aggregate Customer Credits
23
Individual Customer Credits
24
Ratemaking Treatment of Penalties and Credits
25
Exemption or Variance