A carrier offering operator assistance to the public shall answer eighty-five (85) percent of directory, intercept, toll and local assistance calls within ten (10) seconds. The following are not answers:

1. A. an acknowledgement that the customer is waiting on the line;
2. B. a dropped call;
3. C. directing the call to a company representative or mechanized system incapable of providing assistance to the customer; or
4. D. directing the call to a system that will only take a message from the customer.

[17.11.22.18 NMAC - Rp, 17.11.22.18 NMAC, 2-1-06]