N.M. Code R. § 17.11.22.15 – Out-of-service Credits for Designed Services

A. When service is out for the designated time period, then unless the customer caused the out-of-service condition, an ILEC shall credit the stated amount to the customer's account, unless otherwise determined by customer contract.
Period out of service, in clock hours, whether continuous or discontinuous Credit for DS-1 services Credit for DS-3 services Credit for ISDN-BRI services Less than 4 hours in a 12 hour period no credit no credit no credit 4 to 8 hours in a 24 hour period $120 $1000 no credit 8 to 16 hours in a 36 hour period $210 $2100 no credit 16 to 24 hours in a 48 hour period $240 $2400 no credit 24 to 48 hours in a 60 hour period $300 $3000 $10 per day More than 48 hours in a 72 hour period The greater of $420 or 100% of the total monthly recurring charge The greater of $4000 or 100% of the total monthly recurring charge $10 per day
Period out of service, in clock hours, whether continuous or discontinuous
Credit for DS-1 services
Credit for DS-3 services
Credit for ISDN-BRI services
Less than 4 hours in a 12 hour period
no credit
no credit
no credit
4 to 8 hours in a 24 hour period
$120
$1000
no credit
8 to 16 hours in a 36 hour period
$210
$2100
no credit
16 to 24 hours in a 48 hour period
$240
$2400
no credit
24 to 48 hours in a 60 hour period
$300
$3000
$10 per day
More than 48 hours in a 72 hour period
The greater of $420 or 100% of the total monthly recurring charge
The greater of $4000 or 100% of the total monthly recurring charge
$10 per day
B. Whenever an ILEC fails to repair an out-of-service condition for DS-1 or DS-3 service within twenty-four (24) clock hours of notification, it shall credit the pro rata cost of the circuit and trunks to the customer's account.

[17.11.22.15 NMAC - Rp, 17.11.22.15 NMAC, 2-1-06]