1. A. Any carrier subject to the commission’s jurisdiction shall, in all oral or written contacts with customers:

   (1) provide timely, courteous, and accurate information;

   (2) explain services, and switching and discontinuance of service, accurately and unambiguously;

   (3) not represent discretionary services as essential;

   (4) not engage in any unfair or deceptive trade practice, including but not limited to the unfair or deceptive trade practices and unconscionable trade practices defined in NMSA 1978 Section 57-12-2;

   (5) upon a customer-initiated inquiry about services, make a good-faith effort to identify the service that is the most economical for the customer, based on the customer’s representation of his or her telecommunications requirements.

2. B. Upon request of the commission or staff, a carrier shall provide its sales scripts, marketing materials, and sales and marketing practices and procedures to the commission for review. A carrier may petition for a protective order pursuant to the commission’s rules of procedure prior to providing the requested information.

[17.11.16.12 NMAC - Rp, 17.11.16.12 NMAC, 2-1-06]