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Consumer Protection | Midpage
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New Mexico Administrative Code
Title 17
Chapter 11
Part 16
Consumer Protection
State of New Mexico
1
Issuing Agency
2
Scope
3
Statutory Authority
4
Duration
5
Effective Date
6
Objective
7
Definitions
8
Disconnection of Basic Local Exchange Service and Allocation of Partial Payments
9
Access to and Audit of Data
10
Customer Complaint Tracking
11
Access to Service and Rate Information
12
Fair Marketing Practices
13
Tariffs and Boundary Maps
14
Bills
15
Information Required Semi-annually
16
Billing Disputes and Errors, General Refunds and Bill Credits
17
Discontinuance or Interruption of Service
18
Prohibitions on Discontinuance of Service
19
Requirements Prior to Discontinuance of Service
20
Payment Plans
21
Restoration of Service
22
Complaints and Appeals
23
Customer Deposit Policy
24
Criteria for Establishing the Need for and Amount of a Deposit
25
Limitations on the Use of Deposits
26
Interest on Deposits
27
Deposit Records
28
Refund of Deposits
29
Privacy
30
Confidentiality; Operator Assisted Calls
31
Trouble Isolation Charge Prohibited
32
Exemption or Variance
33
Medical Certification Form
34
Financial Certification Form