PURPOSE: This rule assures the rights of persons receiving individualized supported living services.

1. (1) Each individualized supported living provider shall have policies and procedures that enhance and protect the human, civil and statutory rights of all individuals served.

2. (2) All persons receiving individualized supported living services shall be entitled to the following rights and privileges without limitation:

   1. (A) To be treated with respect and dignity as a human being;
   2. (B) To have the same legal rights and responsibilities as any other citizen, unless otherwise stated by law;
   3. (C) To receive services regardless of race, creed, marital status, national origin, disability or age;
   4. (D) To be free from physical and verbal abuse;
   5. (E) To receive appropriate services and supports;
   6. (F) To have reasonable access to rule, policies and procedures pertaining to services and supports provided by the agency;
   7. (G) To have services, supports and clinical records regarding services explained in a manner that is easily understood; and
   8. (H) To have clinical records regarding services maintained in a confidential manner.

3. (3) An individual receiving services or his/her parent, guardian or authorized representative shall be informed of his/her rights in language that is easily understood.

   1. (A) At the time of enrollment and anytime changes are made to the description of rights, the provider agency shall give each individual or his/her parent, guardian or legal representative a written description of the individual’s rights and how to exercise them.
   2. (B) Individualized supported living providers shall read and explain the description of rights to individuals who require assistance because they are unable to read or do not understand the written description.

4. (4) Each provider shall have policies and procedures for the behavioral management of individuals served.

   1. (A) Provider staff shall deal with disruptive, destructive and inappropriate behaviors by providing information, instruction and guidance on appropriate and acceptable behavior.
   2. (B) Behavior management shall be conducted in a manner that does not demean the individual but rather promotes and builds positive growth, controlled behavior and positive self-image.
5. (5) Each individual shall be given the name, address and phone number of the department’s client rights monitor and informed that the client rights monitor may be contacted regarding complaints of abuse, neglect or violation of rights.

AUTHORITY: section 630.050, RSMo 1994.* This rule was previously filed as 9 CSR 30- 5.040. Emergency rule filed Aug. 4, 1992, effective Sept. 1, 1992, expired Dec. 29, 1992. Original rule filed Aug. 4, 1992, effective Feb. 26, 1993. Amended: Filed May 25, 1995, effective Dec. 30, 1995.

*Original authority: 630.050, RSMo 1980, amended 1993.