PURPOSE: This rule establishes a procedure for the receipt, handling and disposition ofpublic complaints.
- (1) The Missouri Workers’ Safety Program shall receive and process, as appropriate, any complaintmadeagainst anycetificate holder, registered applicant or other individual entity which alleges certain acts or practices which may constitute one (1) or more violations of the Missouri Workers’ Compensation Law. Complaints received from sounx~ outside Missouri shall be processed in the same manner as those that originate within Missouri. The division director cw any division staff member may file a complaint pursuant to this rule in the manner as any member of the public.
(2) Complaints should be mailed or delivered to the following address: Miisouri Workers’ Safety Program, P.O. Box 58, Jefferson City, MO 65102. Complaints may be based upon personal knowledge or beliefs based on information received from other sources.
COOEOFSTATEREGULATIONS 8 CSR 50-7 m
- (3) All compbiinta should be made in writing and shall fully identify the complainant by name and address.
- (4) Each complaint received under this rule will be maintained by the division. The complaint file shall contain a record of each complainant’s name and address; the sub jet&) of the complaint; the date each complaint is received by the division; a brief statement of the complaint, including the name of any person injured or victimized by the alleged acts or practices; a notation whetherthecomplaintreeultedindismissalby the division or formal charges being fled with the Missouri Department of Insumnce or the division director; and the ultimate disposition of the complaint.
- (5) Each complaint received under this rule shall be acknowledged in writing.
- (6) This rule should not be deemed to limit the Missouri Workers’ Safety Program’s authority to file any complaint with the Missouri Department of Insurance or the division director charging a certificate holder of any unlawful conduct or violation. The camplaint fled by the division shall not be limited to the acts charged in a public complaint.
- (7) The division interprets this rule to exist for the benefit of those members of the public who submit complaints to the division. This rule does not create any cause of action for certificate holders against those fding cornplaints with the division. Auth: sections 287.123 and 281.650, RSMo (Cum. Supp. 1993): Emergency rule filed July 7, 1994, effective July 17, 1994, expired Nov. 13,1994. Emergency rule jikd Oct. 24,1994, effective Nou. 14, 1994, expired March 13, 1995. Original rule filed July 8,1994, effective Jan. 29, 1995. ‘Original authority: 287.123, RSMo (1993) and 287.650, RSMo (19391, amended 1949, 1961, 1980,1993.