PURPOSE: This rule establishes procedures for appeal by an applicant or client/consumer dissatisfied with a determination made regarding the provision of services by the Division of Vocational Rehabilitation.

1. (1) When an applicant or client/consumer is determined ineligible for services or when a dispute arises concerning the provision of services, after preparation of the personal care assistance program services plan (plan of care), the applicant or client/consumer may request under the rules promulgated by the State Board of Education, informal review and/or a hearing.
2. (2) When a non-Medicaid eligible (NME) applicant or client/consumer is denied financial assistance or financial assistance is set below what the client/consumer believes is necessary, the NME applicant or client/consumer may request under the rules promulgated by the State Board of Education, informal review and/or a hearing.
3. (3) Division of Vocational Rehabilitation will not suspend, reduce, or terminate services provided to a client/consumer under an existing plan of care pending a decision from informal review or a hearing, unless the client/consumer or their representative requests in writing that services be suspended, reduced or terminated.

AUTHORITY: sections 161.092, 178.671 and 178.673, RSMo 2000.* Original rule filed June 28, 2001, effective Jan. 30, 2002.

*Original authority: 161.092, RSMo 1963, amended 1993; 178.671, RSMo 1984, amended 1987; and 178.673, RSMo 1984, amended 1993.