PURPOSE: This rule establishes the procedure for reporting complaints.

1. (1) Applicants who have a complaint concerning the disposition of their petitions shall make their complaint to the director according to the following procedure:

   1. (A) The complaint must be filed within ten

2. (10) days after receipt of notice by mail to the applicant of the disposition of the director;

   1. (B) The complaint shall state the name of the applicant, the disposition of the director of which the applicant complains and a brief statement of the facts and reasons upon which the complaint is based;
   2. (C) The complaint shall be signed by the chief administrative officer of the complaining applicant;
   3. (D) If a complaint is filed requesting a hearing, the division will set a date for an informal hearing and notify the applicant of the date at least ten (10) days before the hearing.
   4. (E) The hearing will be informal but conducted with dignity and decorum. The hearing shall begin with a statement by the division of the basis of the director’s determination of which complaint has been made. After that, the applicant shall state the complaint and present to the division the facts and arguments as are relevant to the complaint; and
   5. (F) Within ten (10) days after the completion of the hearing the director shall notify the applicant of the determination, setting forth in writing the particular facts and conclusions upon which the determination is premised. If, as a result of any hearing, the director finds the original determination incorrect, the director shall correct the determination and notify the applicant immediately following determination of the complaint.

AUTHORITY: section 135.250, RSMo 1986.* Emergency rule filed March 2, 1984, effective March 12, 1984, expired June 12, 1984. Original rule filed March 2, 1984, effective June 11, 1984.

*Original authority: 135.250, RSMo 1982, amended 1985, 1986, 1989, 1991.