PURPOSE: This rule requires the area agency to provide technical assistance to service providers and other organizations and to monitor and assess service provider performance.

1. (1) The area agency shall provide technical assistance to service providers, organizations where joint program agreements are in effect, and upon request, to groups and public and private organizations that are interested in developing or expanding programs for the elderly.
2. (2) The area agency shall develop and implement an ongoing process for monitoring service providers that includes requiring periodic written financial and program reports.
3. (3) At least annually, the area agency shall conduct a full on-site evaluation of each service provider to monitor compliance with fiscal and program standards and to provide technical assistance, if needed. The division shall have the right to require an area agency to conduct more frequent on-site monitoring if there is evidence of inadequate quality or quantity of service being delivered by a service provider.
4. (4) The area agency shall develop and implement written policies and procedures that describe how it meets its technical assistance, monitoring and evaluation responsibilities.

AUTHORITY: section 660.050, RSMo 1986.* This rule was previously filed as 13 CSR 15- 6.130 and 13 CSR 15-4.220. Original rule filed Jan. 6, 1986, effective April 30, 1986. Moved to 19 CSR 15-4.220, effective Aug. 28, 2001. **

*Original authority: 660.050, RSMo 1984, amended 1988. **Pursuant to Executive Orders 20-04, 20-10, and 20-12, 19 CSR 15-4.220, section (3) was suspended from September 22, 2020 through December 30, 2020.