PURPOSE: This rule sets forth the requirements to be a volunteer eligible to receive service credits or to donate credit to a beneficiary, the training requirements and the code of ethics.

1. (1) In order to be eligible to receive service credits as a volunteer in the Older Volunteer Service Bank program, a person shall contact an approved OVSB sponsoring agency (or a participating agency), complete registration forms, agree to whatever background checks are required by that agency, attend the volunteer training program developed by the agency in accordance with 13 CSR 15-3.020(3), agree to follow the code of ethics as outlined in 13 CSR 15-3.030(5), maintain recipient and caregiver confidentiality and sign a waiver of liability form if required by the sponsoring agency.

2. (2) Types of Volunteers.

   1. (A) Volunteers who are sixty (60) years of age and over shall be eligible to receive credits on an hour-for-hour basis for the time they volunteer; however, these shall be for their own use in the future either as a recipient or as a caregiver or they can donate their service credits to a beneficiary either directly or through a designated agency or organization for the use of a member over the age of sixty (60).
   2. (B) Volunteers who are under the age of sixty (60) (donors) shall be eligible to receive credits on an hour-for-hour basis for the time they volunteer. These shall be donated to a beneficiary named at the time of registration.

3. (3) Donating Credits.

   1. (A) If a volunteer sixty (60) years of age or older chooses to name a beneficiary rather than accumulate credits in his/her own name, s/he shall indicate this at the time of registration, giving the name of the person or organization and waiving all rights to personal redemption of credits.
   2. (B) If an individual volunteer, either one who is sixty (60) years of age or older or one who is younger than sixty (60), chooses to change the name of his/her beneficiary or, for those sixty (60) and over, begins to accumulate credits in his/her own name, this shall be indicated in writing to the division and to the sponsoring agency. S/he shall complete a new registration form to be submitted to the division. That change can be made only once a year.

4. (4) Training of Volunteers

   1. (A) A minimum of six (6) hours of training shall normally be provided to each volunteer prior to registration of the volunteer to provide respite care. In emergency situations, however, with prior approval of the division, the sponsoring agency may allow a volunteer, who is personally known to the recipient or his/her caregiver to provide service and receive credit after being given an abbreviated individualized training session focusing particularly on the code of ethics, emergency protocol, activities which can and cannot be performed and procedures for reporting hours. This emergency service cannot exceed thirty (30) days and during that time the volunteer shall complete the full training.

   2. (B) The training program shall cover the following topics:

      1. 1. Psychological and physical aspects of

aging;

1. 2. Grief and bereavement issues;
2. 3. Impact of caregiving;
3. 4. Code of ethics;
4. 5. Emergency protocol and emergency

medical resources;

1. 6. Activities which can and cannot be

performed;

1. 7. Recordkeeping and reporting hours;
2. 8. Alzheimer’s disease and behavior

management;

1. 9. Communication skills; and
2. 10. Community resources and referrals.
3. (C) Following the initial training, all registered volunteers shall attend at least one (1) two (2)-hour in-service session each year.

1. (5) Code of Ethics.

   1. (A) Volunteers shall receive information regarding the code of ethics from the sponsoring or participating agency responsible for training and shall sign an agreement to follow the code while participating in the OVSB program.

   2. (B) The code of ethics is as follows:

      1. 1. OVSB volunteers shall NOT:

         1. A. Use the service recipient’s car;
         2. B. Use the service recipient’s tele-

phone for personal calls;

1. C. Attempt to impose their own per-

sonal problems, religious beliefs or political beliefs on the service recipient;

1. D. Solicit or accept money, gifts or

tips from the service recipient;

1. E. Bring friends or relatives to the

service recipient’s home;

1. F. Consume alcoholic beverages or

use medicine or drugs for any purpose, other than medical reasons, in the service recipient’s home or prior to service delivery; and

1. G. Breach the service recipient’s pri-

vacy or confidentiality;

1. 2. OVSB volunteers SHALL NOT con-

sume the service recipient’s food or drink or smoke in the service recipient’s home unless prior approval has been given by BOTH the sponsoring agency supervisor and the family caregiver. Documentation of this agreement shall be made by the supervisor; and

1. 3. OVSB volunteers may eat their per-

sonal meal in the service recipient’s homes and use the service recipient’s bathroom facilities.

AUTHORITY: sections 208.300–208.305, RSMo Supp. 1987.* Original rule filed Sept. 15, 1988, effective Jan. 27, 1989.

*Original authority: 208.300–208.305, please see Revised Statutes of Missouri.