PURPOSE: The purpose of this rule is to insure that when youths in aftercare have a complaint, this complaint will not be ignored. 13 CSR 110-3

1. (1) Complaints. Should a youth on placement, his/her parent or his/her guardian or foster parent, have a grievance concerning treatment supervision, or the lack thereof, or other relevant concern while on placement, s/he, in writing, may file a grievance with the appropriate regional administrator. The administrator will make a decision and advise the youth and the service coordinator with regard to the decision made in the matter. Appropriate written records will be maintained concerning disposition of the matter.

2. (2) Instructions. It shall be the duty of the administrators of each program to oversee the implementation of the grievance procedure and interpret to youth and staff the following areas which will be considered for grievances:

   1. (A) Physical abuse by staff;
   2. (B) Staff allowing physical abuse to a youth by another youth in aftercare;
   3. (C) Repeated verbal abuse by staff, that is, use of profanity or ill-temper in giving direction and guidance;
   4. (D) Lack of opportunity to receive adequate supervision by an aftercare worker (in accordance with current caseload standards).
   5. (E) Disagreement with placement decision or special conditions of aftercare supervision.
3. (3) Staff Prejudice. If in the implementation of this procedure, a staff member practices prejudice against the youth who has filed the grievance and this prejudice is found to be a result of the youth’s complaint, the staff member concerned shall be subject to immediate dismissal.

AUTHORITY: section 219.051, RSMo 1994.* Original rule filed Dec. 30, 1975, effective Jan. 9, 1976. Amended: Filed Feb. 10, 2000, effective Aug. 30, 2000. *Original authority: 219.051, RSMo 1975.