(a) In selecting matters for review, an ombudsperson should give particular attention to actions of an agency, facility, or program that:

1. (1) may be contrary to law or rule;
2. (2) may be unreasonable, unfair, oppressive, or inconsistent with a policy or order of an agency, facility, or program;
3. (3) may result in abuse or neglect of a child;
4. (4) may disregard the rights of a child or other individual served by an agency or facility; or
5. (5) may be unclear or inadequately explained, when reasons should have been revealed.