(a) The commissioner of commerce shall submit a memorandum each year to the governor and the chairs of the house of representatives and senate standing committees with jurisdiction over the department's programs that provides the following information:
- (1) the number of calls made to each of the department's help lines by consumers and citizens regarding the services provided by the department;
- (2) the program area related to the call;
- (3) the number of calls resolved at the department;
- (4) the number of calls that were referred to a county agency for resolution;
- (5) the number of calls that were referred elsewhere for resolution;
- (6) the number of calls that remain open; and
- (7) the number of calls that were without merit.
- (b) The initial memorandum shall be submitted no later than February 15, 2012, with subsequent memoranda submitted no later than February 15 each following year.
- (c) The commissioner shall publish the annual memorandum on the department's website each year no later than March 1.