Md. Code Regs. 36.03.10.38 – Jackpot Payout.

A. Definition.
B. A facility operator shall utilize a multipurpose jackpot or credit meter payout document meeting the requirements of this regulation to pay:
1. (1) A jackpot not totally and automatically paid by a video lottery terminal; or
2. (2) Credits accumulated by a player on a video lottery terminal if:
  1. (a) The number of accumulated credits exceeds the amount which may be paid utilizing a gaming ticket under Regulation .36 of this chapter;
  2. (b) Due to malfunction, the credits cannot be paid by the video lottery terminal; or
  3. (c) A single jackpot event requires the filing of IRS Form W-2G, Certain Gambling Winnings.
C. A facility operator shall:
1. (1) Prepare and timely file IRS Form W-2G, Certain Gambling Winnings, in accordance with IRS rules and regulations;
2. (2) Withhold payment of a jackpot prize to satisfy a player’s financial obligation to the State, such as the payment of child support arrearage or other requirements of State law; and
3. (3) Immediately report to the Commission any incident in which a video lottery terminal fails to lock up and preclude play following a single jackpot event:
  1. (a) Requiring the filing of an IRS Form W-2G, Certain Gambling Winnings, as required by the IRS; or
  2. (b) At an amount lower than the IRS requires for reporting, as approved by the Agency.
D. A facility operator shall pay a jackpot or credit meter payout of:
1. (1) $50,000 or more by check; and
2. (2) Less than $50,000 by:
  1. (a) Cash or check; or
  2. (b) On the request of a player, any combination of cash, gaming ticket, check, or other method of payment approved by the Commission.
E. A facility operator may withhold a player’s outstanding indebtedness to the facility from a jackpot prize or credit meter payout after satisfying a player’s financial obligation to the State, as required in §C(2) of this regulation;
F. A facility operator shall develop and include in the internal controls submitted to and approved by the Commission under Regulation .05 of this chapter procedures addressing the payment of a jackpot or credit meter payout not totally and automatically paid by a video lottery terminal.
G. A facility operator’s internal controls shall include:
1. (1) The use of a two-part computer-generated jackpot or credit meter payout document initiated on the request of a gaming operations department attendant or gaming operations department supervisor or above after verifying the:
  1. (a) Winning combination of characters on the video lottery terminal or table game and the amount of the jackpot; or
  2. (b) Number of accumulated credits;
2. (2) Unless a request for an alternate verification procedure is submitted in writing and approved by the Commission, a requirement that, if a jackpot or credit meter payout is $1,200 or more but less than $15,000, a security department employee or a gaming operations department attendant or gaming operations department supervisor or above other than the preparer of the document sign the jackpot or credit meter payout document after verifying the payment of the jackpot or credit meter payout to the player and:
  1. (a) Winning combination of characters on the video lottery terminal and the amount of the jackpot; or
  2. (b) Number of accumulated credits;
3. (3) A provision that only the preparer is required to sign the jackpot or credit meter payout document if:
  1. (a) A jackpot or credit meter payout is less than $10,000;
  2. (b) A facility operator’s slot or casino management system can independently verify a jackpot or credit meter payout;
  3. (c) The facility operator’s slot or casino management system and the central monitor and control system are fully operational; and
  4. (d) Overrides or adjustments are not required;
4. (4) A requirement that, if a jackpot or credit meter payout is $15,000 or more but less than $35,000, a security department employee or a gaming operations department supervisor or above other than the preparer of the document sign the jackpot or credit meter payout document after verifying the payment of the jackpot or credit meter payout to the player and:
  1. (a) Winning combination of characters on the video lottery terminal and the amount of the jackpot; or
  2. (b) Number of accumulated credits;
5. (5) A provision that, if a jackpot or credit meter payout document generated under §G(1) of this regulation is requested by a gaming operations department supervisor or above, the verification required by §G(4) of this regulation may be completed by a gaming operations department attendant, a gaming operations department supervisor or above, or a security department employee;
6. (6) A requirement that, if a jackpot or credit meter payout is $35,000 or more, an operations department shift manager or higher level operations department employee other than the preparer of the document sign the jackpot or credit meter payout document after verifying the payment of the jackpot or credit meter payout to the player and:
  1. (a) Winning combination of characters on the video lottery terminal and amount of the jackpot; or
  2. (b) Number of accumulated credits;
7. (7) A provision that, if a jackpot or credit meter payout document required under §G(1) of this regulation is requested by a gaming operations department shift manager or higher level gaming operations department employee, the verification required by §G(6) of this regulation may be completed by a gaming operations department attendant, a gaming operations department supervisor or above, or a security department employee;
8. (8) A requirement that the following information be on a two-part computer-generated jackpot or credit meter payout document:
  1. (a) Date and time;
  2. (b) Asset number of the video lottery terminal or table game on which the jackpot was registered or credits accumulated;
  3. (c) Winning combination of characters constituting the jackpot or a code corresponding to the winning combination of characters constituting the jackpot or an indication that a credit meter payout is to be made;
  4. (d) Amount to be paid;
  5. (e) Unique transaction number generated by the video lottery system;
  6. (f) Signature or identification code of the preparer of the document;
  7. (g) If the payout is $1,200 or more, the signature or identification code of a verifying witness in accordance with this regulation; and
  8. (h) Unless an automated jackpot payout machine or a cash wallet is utilized to effect the payment, the signature or identification code of the cashier issuing the funds;
9. (9) If utilized, procedures and controls applicable to a jackpot or credit meter payout:
  1. (a) Using an automated jackpot payout machine meeting the requirements of Regulation .42 of this chapter; and
  2. (b) By a gaming operations department attendant from a cash wallet impressed with $10,000 or less;
10. (10) If utilized, procedures and controls to be implemented if the facility operator resets the video lottery terminal or credit meter before the player is paid;
11. (11) A requirement that the surveillance department:
  1. (a) Be notified of a jackpot or credit meter payout of $25,000 or more;
  2. (b) Log all notices regarding a jackpot or credit meter payout in the surveillance log required under Regulation .12 of this chapter; and
  3. (c) Obtain and retain in accordance with Regulation .11 of this chapter a photograph of the face of the player receiving the payout;
12. (12) Details pertaining to:
  1. (a) Payment of a jackpot or credit meter payout at the:
    1. (i) Cashiers’ cage;
    2. (ii) Video lottery terminal; and
    3. (iii) Table game;
  2. (b) The use of an accounting drop box; and
  3. (c) Audit procedures to be performed by the facility operator’s accounting department at the conclusion of each gaming day;
13. (13) Procedures addressing unclaimed jackpots or accumulated credits abandoned on a video lottery terminal or table game;
14. (14) Details which establish the ability of the facility operator’s video lottery system to:
  1. (a) Ensure that a two-part computer-generated jackpot or credit meter payout document is not susceptible to change or deletion from the system after preparation;
  2. (b) Process and document system overrides or adjustments to jackpot or credit meter payouts including:
    1. (i) Overrides or adjustments where the payout requested does not match the payout amount sent from the video lottery terminal to the video lottery system; and
    2. (ii) Identification of the level of employee having override authority; and
  3. (c) Process voided jackpot or credit meter payout documents; and
15. (15) Procedures utilized to issue a manual jackpot or credit meter payout document which:
  1. (a) Are to be used only when the video lottery system is unable to generate an jackpot or credit meter payout document;
  2. (b) Conform to the jackpot payout or credit meter payout verification and signature requirements of this regulation;
  3. (c) Involve use of a three-part serially prenumbered manual jackpot or credit meter payout document residing in a book, wiz machine, or functional equivalent;
  4. (d) Require manual jackpot or credit meter payout books or their functional equivalent to be maintained in a secured locked cabinet in the cashiers’ cage; and
  5. (e) Require the key to the cabinet in §G(15)(d) of this regulation to be:
    1. (i) Controlled by the security department or the accounting department; and
    2. (ii) Limited to sign out by a gaming operations department supervisor or above.
H. Electronic Jackpot or Credit Meter Payout System.
1. (1) A facility operator may use an electronic jackpot or credit meter payout system approved by the Commission to process jackpot or credit meter payout transactions.
2. (2) A facility operator may process jackpot or credit meter payouts using a portable device or other method approved by the Commission.
3. (3) The electronic jackpot or credit meter payout system shall be capable of maintaining independently, or in conjunction with another computer system:
  1. (a) A record of each IRS Form W-2G in accordance with §C of this regulation;
  2. (b) A record of each jackpot or credit meter payout document in accordance with §G of this regulation;
  3. (c) All signatures required by this regulation;
  4. (d) A record of a voided transaction and the reason for the void; and
  5. (e) Any other information the Agency staff requires.

Authority: Family Law Article, §10-113.1; State Government Article, §§ 9-1A- 01, 9-1A- 02, 9-1A- 04, and 9-1A-24, Annotated Code of Maryland

Effective date:

Regulations .01— .49 adopted as an emergency provision effective March 1, 2013 (40:6 Md. R. 470); emergency action expired effective July 20, 2013

Regulations .01— .49 adopted effective adopted effective August 19, 2013 (40:16 Md. R. 1347)

Regulation .02D amended effective October 23, 2017 (44:21 Md. R. 985)

Regulation .03C amended effective October 19, 2020 (47:21 Md. R. 905)

Regulation .07 amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .07B amended effective July 7, 2025 (52:13 Md. R. 657)

Regulation .07F amended effective August 17, 2015 (42:16 Md. R. 1056)

Regulation .07F, L amended effective September 26, 2016 (43:19 Md. R. 1073)

Regulation .07N, P amended effective November 14, 2022 (49:23 Md. R. 997)

Regulation .08 amended effective January 7, 2016 (42:26 Md. R. 1597)

Regulation .08F amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .09 amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .10 amended effective January 7, 2016 (42:26 Md. R. 1597)

Regulation .11C amended effective October 23, 2017 (44:21 Md. R. 985)

Regulation .11D amended effective January 2, 2017 (43:26 Md. R 1450)

Regulation .11J amended effective April 27, 2026 (53:8 Md. R. 356)

Regulation .12C amended effective July 7, 2025 (52:13 Md. R. 657); April 27, 2026 (53:8 Md. R. 356)

Regulation .14C amended effective July 7, 2025 (52:13 Md. R. 657)

Regulation .16 amended effective October 19, 2020 (47:21 Md. R. 905)

Regulation .16B amended effective January 7, 2016 (42:26 Md. R. 1597)

Regulation .16C amended effective May 26, 2014 (41:10 Md. R. 566)

Regulation .16C, D amended effective October 22, 2018 (45:21 Md. R. 976); November 14, 2022 (49:23 Md. R. 997)

Regulation .16D amended as an emergency provision effective December 12, 2023 (50:26 Md. R. 1130); amended permanently effective May 27, 2024 (51:10 Md. R. 529)

Regulation .18B amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .19E amended effective October 23, 2017 (44:21 Md. R. 985); October 22, 2018 (45:21 Md. R. 976)

Regulation .20 amended effective October 22, 2018 (45:21 Md. R. 976)

Regulation .20F, I amended effective March 30, 2015 (42:6 Md. R. 515); October 23, 2017 (44:21 Md. R. 985)

Regulation .20F, G, I amended effective September 26, 2016 (43:19 Md. R. 1073)

Regulation .20F amended effective October 7, 2019 (46:20 Md. R. 848); September 6, 2021 (48:18 Md. R. 695)

Regulation .20F amended as an emergency provision effective December 12, 2023 (50:26 Md. R. 1130); amended permanently effective May 27, 2024 (51:10 Md. R. 529)

Regulation .20K adopted effective October 19, 2020 (47:21 Md. R. 905)

Regulation .20K amended as an emergency provision effective December 12, 2023 (50:26 Md. R. 1130); July 7, 2025 (52:13 Md, R. 657)

Regulation .21 amended as an emergency provision effective December 12, 2023 (50:26 Md. R. 1130); amended permanently effective May 27, 2024 (51:10 Md. R. 529)

Regulation .21D amended effective January 7, 2016 (42:26 Md. R. 1597)

Regulation .23E amended effective March 13, 2017 (44:5 Md. R. 294)

Regulation .24 amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .24D, I amended effective September 26, 2016 (43:19 Md. R. 1073)

Regulation .24P, Q amended effective October 23, 2017 (44:21 Md. R. 985)

Regulation .26C amended effective March 30, 2015 (42:6 Md. R. 515); September 26, 2016 (43:19 Md. R. 1073); October 22, 2018 (45:21 Md. R. 976)

Regulation .26D adopted effective October 7, 2019 (46:20 Md. R. 848)

Regulation .27 amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .27C amended effective September 26, 2016 (43:19 Md. R. 1073); October 22, 2018 (45:21 Md. R. 976)

Regulation .27D amended effective October 23, 2017 (44:21 Md. R. 985); October 22, 2018 (45:21 Md. R. 976)

Regulation .27E adopted effective October 7, 2019 (46:20 Md. R. 848)

Regulation .28 amended effective March 30, 2015 (42:6 Md. R. 515); October 19, 2020 (47:21 Md. R. 905)

Regulation .28C amended effective January 7, 2016 (42:26 Md. R. 1597); October 23, 2017 (44:21 Md. R. 985); October 7, 2019 (46:20 Md. R. 848); September 6, 2021 (48:18 Md. R. 695); July 7, 2025 (52:13 Md. R. 657)

Regulation .28C, G amended effective October 22, 2018 (45:21 Md. R. 976)

Regulation .28H amended effective March 13, 2017 (44:5 Md. R. 294)

Regulation .28J adopted effective October 7, 2019 (46:20 Md. R. 848)

Regulation .29A amended as an emergency provision effective November 7, 2013 (40:24 Md. R. 2015); amended permanently effective February 3, 2014 (41:2 Md. R. 93)

Regulation .29A, D amended effective October 22, 2018 (45:21 Md. R. 976)

Regulation .30 amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .31B amended effective October 22, 2018 (45:21 Md. R. 976)

Regulation .32 amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .34D amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .34E adopted as an emergency provision effective December 12, 2023 (50:26 Md. R. 1130); amended permanently effective May 27, 2024 (51:10 Md. R. 529)

Regulation .35B amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .36D amended effective September 26, 2016 (43:19 Md. R. 1073)

Regulation .36F amended effective December 12, 2013 (40:24 Md. R. 2018)

Regulation .37B amended effective November 14, 2022 (49:23 Md. R. 997)

Regulation .38 amended effective October 23, 2017 (44:21 Md. R. 985)

Regulation .38C amended effective August 17, 2015 (42:16 Md. R. 1056); May 25, 2026 (53:10 Md. R. 459)

Regulation .38D amended effective March 30, 2015 (42:6 Md. R. 515); October 22, 2018 (45:21 Md. R. 976)

Regulation .38F amended effective January 7, 2016 (42:26 Md. R. 1597)

Regulation .38G amended effective October 22, 2018 (45:21 Md. R. 976); October 7, 2019 (46:20 Md. R. 848); September 6, 2021 (48:18 Md. R. 695)

Regulation .38H adopted effective July 7, 2025 (52:13 Md. R. 657)

Regulation .41C amended effective March 30, 2015 (42:6 Md. R. 515); October 23, 2017 (44:21 Md. R. 985); October 22, 2018 (45:21 Md. R. 976)

Regulation .42A, E amended effective March 30, 2015 (42:6 Md. R. 515); January 7, 2016 (42:26 Md. R. 1597)

Regulation .42E amended effective October 23, 2017 (44:21 Md. R. 985)

Regulation .43 amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .43A amended effective October 22, 2018 (45:21 Md. R. 976)

Regulation .43B, G amended effective January 7, 2016 (42:26 Md. R. 1597)

Regulation .43K adopted effective April 27, 2026 (53:8 Md. R. 356)

Regulation .44A amended effective September 26, 2016 (43:19 Md. R. 1073)

Regulation .45 amended effective September 26, 2016 (43:19 Md. R. 1073)

Regulation .45C amended effective October 22, 2018 (45:21 Md. R. 976)

Regulation .49A amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .49 amended effective September 26, 2016 (43:19 Md. R. 1073)

Regulation .49D amended effective December 12, 2013 (40:24 Md. R. 2018)

Regulation .50 adopted effective March 13, 2017 (44:5 Md. R. 294)

Regulation .51 adopted effective October 23, 2017 (44:21 Md. R. 985)

Regulation .52 adopted effective July 7, 2025 (52:13 Md. R. 657)