1. A. At least 60 days before video lottery terminal or table game operations are to commence, a facility operator shall submit to the Commission for review and written approval:

   1. (1) A surveillance system meeting the requirements of Regulation .11 of this chapter including, at a minimum, details pertaining to:

      1. (a) Camera configuration inside and outside the facility;
      2. (b) Monitor room configuration;
      3. (c) Video recording format and configuration specifications;
      4. (d) Authentication of digital recordings, including Commission access to the system’s video verification encryption code or watermark;
      5. (e) Audio recording format; and
      6. (f) System access controls; and
   2. (2) Surveillance department operating procedures conforming to this regulation.
2. B. A facility operator may not commence operations until its surveillance system and surveillance department operating procedures are approved in writing by the Commission.

3. C. A facility operator’s surveillance department operating procedures shall, at a minimum, require:

   1. (1) Coverage of all areas and transactions enumerated in Regulation .11 of this chapter;

   2. (2) Contingency plans addressing:

      1. (a) Full and partial failure of the surveillance system including:

         1. (i) A contact list with telephone numbers for individuals required to be notified in the event of a failure; and
         2. (ii) Facility closure protocols; or
         3. (iii) An electronic format equipped with software that documents changes made by each user; and
      2. (b) Planned shutdown of the surveillance system;

   3. (3) A surveillance incident log:

      1. (a) Maintained by monitor room employees in:

         1. (i) A book with bound numbered pages that cannot be readily removed;
         2. (ii) An electronic format equipped with software that prevents modification of an entry after it has been initially entered into the system; or
         3. (iii) An electronic format equipped with software that documents changes made by each user; and

      2. (b) Documenting the scheduled coverage in §C(1) of this regulation and all other nonroutine surveillance activity as follows:

         1. (i) Date and time surveillance is commenced;
         2. (ii) Name and Commission license number of the individual initiating, performing, or supervising the surveillance;
         3. (iii) Reason for the surveillance;
         4. (iv) Whether the suspicious activity involves an alleged regulatory violation or criminal activity;
         5. (v) Name, if known, alias, or description of an individual being monitored;
         6. (vi) Description of the activity in which the individual being monitored is engaged;
         7. (vii) Reading on a meter, counter, or device that identifies the point on the video recording at which the event was recorded;
         8. (viii) Time at which a video recording is commenced and terminated, if different than when surveillance is commenced or terminated;
         9. (ix) Date and time surveillance is terminated;
         10. (x) Summary of the results of the surveillance; and
         11. (xi) Description of the time, date, and cause of any equipment or camera malfunction which occurred during the conduct of surveillance;

   4. (4) A surveillance room entry log:

      1. (a) To be signed by an individual entering the surveillance monitor room who is not a surveillance department employee assigned to the monitor room’s work shift at the time of entry;

      2. (b) Maintained by monitor room employees in:

         1. (i) A book with bound numbered pages that cannot be readily removed; or
         2. (ii) An electronic format equipped with software that prevents modification of an entry after it has been initially entered into the system; and

      3. (c) Documenting the following:

         1. (i) Date and time of entering the monitor room;
         2. (ii) The entering individual's name and department or affiliation;
         3. (iii) The reason for entering the monitor room;
         4. (iv) The name of the individual authorizing the individual's entry into the monitor room; and
         5. (v) The date and time of exiting the monitor room;

   5. (5) That surveillance monitor room employees notify:

      1. (a) Security department supervisory personnel within 5 minutes of an incident of equipment failure affecting coverage of the facility; and

      2. (b) The Commission within 30 minutes of an incident of equipment failure affecting coverage of the facility citing:

         1. (i) Date and time;
         2. (ii) Cause of the malfunction; and
         3. (iii) Time the facility operator’s security department was notified of the malfunction;
   6. (6) That the facility operator confirm in writing a notice given verbally to the Commission under §C(5) of this regulation; and
   7. (7) That, on a daily basis, the facility operator synchronize the date and time on the surveillance system to the date and time on the central monitor and control system and its video lottery system.
4. D. A facility operator may not implement a change or amendment in its surveillance system or surveillance department operating procedures approved by the Commission under §B of this regulation without the prior written approval of the Commission.
5. E. Surveillance department employees shall be reasonably segregated and independent of all other departments at the facility.
6. F. A surveillance department employee may not transfer to any other department in the facility without the prior written approval of the Commission.

Authority: Family Law Article, §10-113.1; State Government Article, §§ 9-1A- 01, 9-1A- 02, 9-1A- 04, and 9-1A-24, Annotated Code of Maryland

Effective date:

Regulations .01— .49 adopted as an emergency provision effective March 1, 2013 (40:6 Md. R. 470); emergency action expired effective July 20, 2013

Regulations .01— .49 adopted effective adopted effective August 19, 2013 (40:16 Md. R. 1347)

Regulation .02D amended effective October 23, 2017 (44:21 Md. R. 985)

Regulation .03C amended effective October 19, 2020 (47:21 Md. R. 905)

Regulation .07 amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .07B amended effective July 7, 2025 (52:13 Md. R. 657)

Regulation .07F amended effective August 17, 2015 (42:16 Md. R. 1056)

Regulation .07F, L amended effective September 26, 2016 (43:19 Md. R. 1073)

Regulation .07N, P amended effective November 14, 2022 (49:23 Md. R. 997)

Regulation .08 amended effective January 7, 2016 (42:26 Md. R. 1597)

Regulation .08F amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .09 amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .10 amended effective January 7, 2016 (42:26 Md. R. 1597)

Regulation .11C amended effective October 23, 2017 (44:21 Md. R. 985)

Regulation .11D amended effective January 2, 2017 (43:26 Md. R 1450)

Regulation .11J amended effective April 27, 2026 (53:8 Md. R. 356)

Regulation .12C amended effective July 7, 2025 (52:13 Md. R. 657); April 27, 2026 (53:8 Md. R. 356)

Regulation .14C amended effective July 7, 2025 (52:13 Md. R. 657)

Regulation .16 amended effective October 19, 2020 (47:21 Md. R. 905)

Regulation .16B amended effective January 7, 2016 (42:26 Md. R. 1597)

Regulation .16C amended effective May 26, 2014 (41:10 Md. R. 566)

Regulation .16C, D amended effective October 22, 2018 (45:21 Md. R. 976); November 14, 2022 (49:23 Md. R. 997)

Regulation .16D amended as an emergency provision effective December 12, 2023 (50:26 Md. R. 1130); amended permanently effective May 27, 2024 (51:10 Md. R. 529)

Regulation .18B amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .19E amended effective October 23, 2017 (44:21 Md. R. 985); October 22, 2018 (45:21 Md. R. 976)

Regulation .20 amended effective October 22, 2018 (45:21 Md. R. 976)

Regulation .20F, I amended effective March 30, 2015 (42:6 Md. R. 515); October 23, 2017 (44:21 Md. R. 985)

Regulation .20F, G, I amended effective September 26, 2016 (43:19 Md. R. 1073)

Regulation .20F amended effective October 7, 2019 (46:20 Md. R. 848); September 6, 2021 (48:18 Md. R. 695)

Regulation .20F amended as an emergency provision effective December 12, 2023 (50:26 Md. R. 1130); amended permanently effective May 27, 2024 (51:10 Md. R. 529)

Regulation .20K adopted effective October 19, 2020 (47:21 Md. R. 905)

Regulation .20K amended as an emergency provision effective December 12, 2023 (50:26 Md. R. 1130); July 7, 2025 (52:13 Md, R. 657)

Regulation .21 amended as an emergency provision effective December 12, 2023 (50:26 Md. R. 1130); amended permanently effective May 27, 2024 (51:10 Md. R. 529)

Regulation .21D amended effective January 7, 2016 (42:26 Md. R. 1597)

Regulation .23E amended effective March 13, 2017 (44:5 Md. R. 294)

Regulation .24 amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .24D, I amended effective September 26, 2016 (43:19 Md. R. 1073)

Regulation .24P, Q amended effective October 23, 2017 (44:21 Md. R. 985)

Regulation .26C amended effective March 30, 2015 (42:6 Md. R. 515); September 26, 2016 (43:19 Md. R. 1073); October 22, 2018 (45:21 Md. R. 976)

Regulation .26D adopted effective October 7, 2019 (46:20 Md. R. 848)

Regulation .27 amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .27C amended effective September 26, 2016 (43:19 Md. R. 1073); October 22, 2018 (45:21 Md. R. 976)

Regulation .27D amended effective October 23, 2017 (44:21 Md. R. 985); October 22, 2018 (45:21 Md. R. 976)

Regulation .27E adopted effective October 7, 2019 (46:20 Md. R. 848)

Regulation .28 amended effective March 30, 2015 (42:6 Md. R. 515); October 19, 2020 (47:21 Md. R. 905)

Regulation .28C amended effective January 7, 2016 (42:26 Md. R. 1597); October 23, 2017 (44:21 Md. R. 985); October 7, 2019 (46:20 Md. R. 848); September 6, 2021 (48:18 Md. R. 695); July 7, 2025 (52:13 Md. R. 657)

Regulation .28C, G amended effective October 22, 2018 (45:21 Md. R. 976)

Regulation .28H amended effective March 13, 2017 (44:5 Md. R. 294)

Regulation .28J adopted effective October 7, 2019 (46:20 Md. R. 848)

Regulation .29A amended as an emergency provision effective November 7, 2013 (40:24 Md. R. 2015); amended permanently effective February 3, 2014 (41:2 Md. R. 93)

Regulation .29A, D amended effective October 22, 2018 (45:21 Md. R. 976)

Regulation .30 amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .31B amended effective October 22, 2018 (45:21 Md. R. 976)

Regulation .32 amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .34D amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .34E adopted as an emergency provision effective December 12, 2023 (50:26 Md. R. 1130); amended permanently effective May 27, 2024 (51:10 Md. R. 529)

Regulation .35B amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .36D amended effective September 26, 2016 (43:19 Md. R. 1073)

Regulation .36F amended effective December 12, 2013 (40:24 Md. R. 2018)

Regulation .37B amended effective November 14, 2022 (49:23 Md. R. 997)

Regulation .38 amended effective October 23, 2017 (44:21 Md. R. 985)

Regulation .38C amended effective August 17, 2015 (42:16 Md. R. 1056); May 25, 2026 (53:10 Md. R. 459)

Regulation .38D amended effective March 30, 2015 (42:6 Md. R. 515); October 22, 2018 (45:21 Md. R. 976)

Regulation .38F amended effective January 7, 2016 (42:26 Md. R. 1597)

Regulation .38G amended effective October 22, 2018 (45:21 Md. R. 976); October 7, 2019 (46:20 Md. R. 848); September 6, 2021 (48:18 Md. R. 695)

Regulation .38H adopted effective July 7, 2025 (52:13 Md. R. 657)

Regulation .41C amended effective March 30, 2015 (42:6 Md. R. 515); October 23, 2017 (44:21 Md. R. 985); October 22, 2018 (45:21 Md. R. 976)

Regulation .42A, E amended effective March 30, 2015 (42:6 Md. R. 515); January 7, 2016 (42:26 Md. R. 1597)

Regulation .42E amended effective October 23, 2017 (44:21 Md. R. 985)

Regulation .43 amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .43A amended effective October 22, 2018 (45:21 Md. R. 976)

Regulation .43B, G amended effective January 7, 2016 (42:26 Md. R. 1597)

Regulation .43K adopted effective April 27, 2026 (53:8 Md. R. 356)

Regulation .44A amended effective September 26, 2016 (43:19 Md. R. 1073)

Regulation .45 amended effective September 26, 2016 (43:19 Md. R. 1073)

Regulation .45C amended effective October 22, 2018 (45:21 Md. R. 976)

Regulation .49A amended effective March 30, 2015 (42:6 Md. R. 515)

Regulation .49 amended effective September 26, 2016 (43:19 Md. R. 1073)

Regulation .49D amended effective December 12, 2013 (40:24 Md. R. 2018)

Regulation .50 adopted effective March 13, 2017 (44:5 Md. R. 294)

Regulation .51 adopted effective October 23, 2017 (44:21 Md. R. 985)

Regulation .52 adopted effective July 7, 2025 (52:13 Md. R. 657)