1. (a) The Department shall establish, coordinate, and supervise a program to provide single points of entry within each planning and service area.
2. (b) Each area agency on aging shall operate a single point of entry program to assess the needs of older adults and their caregivers and provide appropriate services.

3. (c) The following services shall be provided through a single point of entry:

   1. (1) providing current information on available programs, services, or benefits;
   2. (2) determining the service needs of each older adult who requests service;
   3. (3) processing requests for service from older adults;

   4. (4) through widely publicized local outreach facilities and communications systems, providing access to available public and private programs and services for older adults, including:

      1. (i) transportation services;
      2. (ii) health and nutrition services;
      3. (iii) financial assistance;
      4. (iv) social services;
      5. (v) educational services;
      6. (vi) services available through volunteer organizations or private agencies;
      7. (vii) appropriate housing arrangements;
      8. (viii) health insurance counseling;
      9. (ix) employment and volunteer opportunities;
      10. (x) respite care services; and
      11. (xi) other programs, information, counseling, or benefits for older adults;
   5. (5) monitoring the outcome of requests for service or information; and
   6. (6) arranging with other agencies for individual assessment to determine the service needs of older adults in need of long-term services and supports.

4. (d) To the extent possible, each single point of entry shall be:

   1. (1) located in a senior citizen center; and
   2. (2) available for access at least 5 days a week.

5. (e) Area agencies on aging shall make agreements with nonprofit organizations or other persons as needed and provide staff on a regular basis at the single points of entry to:

   1. (1) provide information and services to older adults; and
   2. (2) administer agency programs.

Added as Human Services § 10-307 by Acts 2007, c. 3, § 2, eff. Oct. 1, 2007. Renumbered as Human Services § 10-302 and amended by Acts 2025, c. 33, § 2, eff. July 1, 2026; Acts 2025, c. 34, § 2, eff. July 1, 2026.