Authority: IC 12-9-2-3; IC 12-11-1.1-9; IC 12-11-2.1-12

Affected: IC 12-11-1.1; IC 12-11-2.1

Sec. 10. (a) A provider shall have an internal quality assurance and quality improvement system that is:

1. (1) focused on the individual; and
2. (2) appropriate for the services being provided.

(b) The system described in subsection (a) shall include at least the following elements:

1. (1) An annual survey of individual satisfaction.
2. (2) Records of the findings of annual individual satisfaction surveys.
3. (3) Documentation of efforts to improve service delivery in response to the survey of individual satisfaction.
4. (4) An assessment of the appropriateness and effectiveness of each service provided to an individual.

5. (5) A process for:

   1. (A) analyzing data concerning reportable incidents;
   2. (B) developing recommendations to reduce the risk of future incidents; and
   3. (C) reviewing recommendations to assess their effectiveness.

6. (6) If medication is administered to an individual by a provider, a process for:

   1. (A) analyzing medication errors;
   2. (B) developing recommendations to reduce the risk of future medication errors; and
   3. (C) reviewing the recommendations to assess their effectiveness.

7. (7) If behavioral support services are provided by a provider, a process for:

   1. (A) analyzing the appropriateness and effectiveness of behavioral support techniques used for an individual;
   2. (B) developing recommendations concerning the behavioral support techniques used with an individual; and
   3. (C) reviewing the recommendations to assess their effectiveness.

8. (8) If community habilitation and participation services or residential habilitation and support services are provided by the provider, a process for:

   1. (A) analyzing the appropriateness and effectiveness of the instructional techniques used with an individual;
   2. (B) developing recommendations concerning the instructional techniques used for an individual; and
   3. (C) reviewing the recommendations to assess their effectiveness.

(Division of Disability, Aging, and Rehabilitative Services; 460 IAC 6-10-10; filed Nov 4, 2002, 12:04 p.m.: 26 IR 769; readopted filed Sep 26, 2008, 11:11 a.m.: 20081015-IR-460080618RFA; readopted filed Aug 11, 2014, 11:20 a.m.: 20140910-IR-460140241RFA; readopted filed Nov 9, 2020, 3:08 p.m.: 20201209-IR-460200501RFA)