A complaint may be filed with the commission by any of the following:

1. (1) A customer of a telecommunications provider who has been:

   1. (A) switched by one (1) telecommunications provider to another telecommunications provider without the customer's authorization; or
   2. (B) billed for services by a telecommunications provider that without the customer's authorization added the services to the customer's service order.
2. (2) A telecommunications provider that has been removed as a customer's telecommunications provider without the customer's authorization.
3. (3) The commission on its own motion.

4. (4) The office of the utility consumer counselor.

   A hearing held on a complaint filed under this section must be consistent with IC 8-1-1-8 .

As added by P.L.92-1998, SEC.2. Amended by P.L.135-1999, SEC.6.