- (a) The department shall maintain records concerning complaints filed against a limited service health maintenance organization that provides dental care services.
- (b) The department shall classify complaints described in subsection
- (a) in categories according to the NAIC standardized complaint report procedures or standardized complaint report procedures established by the department in rules adopted under IC 4-22-2 .
- (c) The department shall classify the disposition of complaints in each category by:
- (1) number of complaints for which corrective action is considered necessary by the department; and
- (2) number of complaints classified by NAIC disposition codes or standardized disposition codes established by the department in rules adopted under IC 4-22-2 .
- (d) The department shall make information specified in this section available to the public in a form that does not identify any specific individual.
- (e) A limited service health maintenance organization that provides dental care services may not take any retaliatory action, including cancellation or refusal to renew a participating provider contract, individual contract, or group contract, solely because a participating provider, enrollee, or individual or group contract holder files a complaint against the limited service health maintenance organization.
As added by P.L.91-2000, SEC.2. Amended by P.L.124-2018, SEC.97.