(a) Each provider must make diligent attempts to ensure that the patient is aware of the patient's right to request a good faith estimate under this chapter. The communication by a provider to the patient concerning the right to a good faith estimate must be conspicuous and must be provided by at least three (3) of the following means:
- (1) Notice on the provider's website.
- (2) On hold messaging.
- (3) Waiting room notification.
- (4) Preappointment reminders, including through electronic mail (email) or text messaging.
- (5) During appointment or services check in.
- (6) During appointment or services check out.
- (7) During patient financial services or billing department inquiries.
- (8) Through an electronic medical and patient communication portal.
- (b) The communication required under subsection (a) must state the following, or words to the same effect: "A patient may ask for an estimate of the amount the patient will be charged for a nonemergency health care service provided in our facility. The law requires that an estimate be provided within 2 business days.".
As added by P.L.93-2020, SEC.12. Amended by P.L.202-2021, SEC.14; P.L.215-2025, SEC.57.